Terms and Conditions Online Shop
- Scope of Application
- Offers and Service Descriptions
- Order Process and Conclusion of Contract
- Prices and Shipping Costs
- Delivery and Product Availability
- Payment Terms
- Retention of Title
- Customer Account
- Warranty and Guarantee
- Returns
- Liability
- Storage of Contract Text
- Final Provisions
1. Scope of Application
1.1 These Terms and Conditions apply exclusively to the business relationship between AVYNESS (a trade name of SevenT8Artists UG (haftungsbeschränkt)), Stammestraße 19, 30459 Hannover, Germany (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) in the version valid at the time of the order.
1.2 A consumer in the sense of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
1.3 Deviating terms and conditions of the Customer shall not be accepted unless the Seller expressly agrees to their validity.
2. Offers and Service Descriptions
2.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the Seller’s websites do not have the character of an assurance or guarantee.
2.2 All offers are valid “while stocks last,” unless otherwise stated on the products. Errors and omissions excepted.
3. Order Process and Conclusion of Contract
3.1 The Customer can select products from the Seller’s range and collect them in a shopping cart using the “Add to Cart” button. Within the shopping cart, the product selection can be changed, e.g. deleted. The Customer can then proceed to checkout using the “Proceed to Checkout” button.
3.2 By clicking the “Place Order” button, the Customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the Customer can review and modify the data at any time and go back to the shopping cart or cancel the order. Required fields are marked with an asterisk (*).
3.3 The Seller then sends the Customer an automatic confirmation email listing the Customer’s order, which can be printed using the “Print” function. This automatic confirmation only documents receipt of the order and does not constitute acceptance of the offer. The contract is concluded only when the Seller ships or delivers the product within 2-4 days or confirms shipment in a second email, an explicit order confirmation, or by sending an invoice. Acceptance can also occur through a payment request. The earliest acceptance date is decisive. If the Seller does not accept the offer within the acceptance period, no contract is concluded.
3.4 For business customers, the shipping, delivery or order confirmation period is extended to 7-10 days.
3.5 If prepayment is allowed, the contract is concluded upon notification of bank details and payment request. If payment is not received within 10 calendar days after order confirmation, the Seller may withdraw from the contract. The order will then be canceled without further obligation. Product reservation is valid for a maximum of 10 calendar days.
4. Prices and Shipping Costs
4.1 All prices listed on the Seller’s website include the applicable VAT. For prices listed as “upon request,” the Customer is asked to contact the Seller via email.
4.2 In addition to the stated prices, the Seller charges shipping costs. These are communicated during the order process, via email, or on a separate information page. This also applies to insurance and special handling fees for unique items, art, or vintage furniture.
5. Delivery and Product Availability
5.1 Delivery occurs after full payment has been received if prepayment is agreed.
5.2 If delivery fails due to Customer fault after three attempts, the Seller may withdraw from the contract. Any payments already made will be refunded. The Seller reserves the right to retain costs incurred.
5.3 If a product is unavailable due to supplier failure without fault of the Seller, the Seller may withdraw from the contract and inform the Customer promptly. A comparable product may be offered. If none is available or desired, any payment made will be refunded.
5.4 Delivery times and restrictions (e.g., limited delivery areas) are provided on a separate page, in the product description, or via email.
5.5 For business customers, the risk of accidental loss or deterioration transfers when the product is handed over to the carrier. Stated delivery dates are approximate unless otherwise agreed.
5.6 Delays due to force majeure or unforeseen events affecting the Seller or suppliers entitle the Seller to postpone delivery. During such delays, the Customer is also released from obligations. If unreasonable, the Customer may cancel after a grace period or mutual agreement.
6. Payment Terms
6.1 Customers can choose from available payment methods during checkout. Details are provided on a separate information page.
6.2 Payment by invoice is only available via prepayment. Other methods require payment in advance without deduction.
6.3 If third-party providers (e.g., PayPal, Klarna) are used, their terms apply.
6.4 If a due date is specified and missed, the Customer is in default and must pay interest.
6.5 The Seller may claim additional damages for default.
6.6 Offsetting is only allowed with recognized or legally established claims. The right of retention applies only to claims arising from the same contract.
7. Retention of Title
Until full payment is received, the goods remain the property of the Seller.
For business customers: ownership is retained until all claims from the business relationship are settled. The Customer must handle goods carefully, insure them if appropriate, and bear maintenance costs. Processed goods become co-owned proportionally. Claims against third parties arising from combined goods are assigned to the Seller. Resale claims are also assigned. The Customer may collect these unless revoked. The Seller will release security if its value exceeds claims by more than 10% (or 50% if realization risk exists). Upon full payment, ownership and claims revert to the Customer.
8. Customer Account
8.1 The Seller provides a customer account showing order history and stored data. This data is not public.
8.2 Orders may also be placed as a guest.
8.3 Customers must provide truthful and updated information.
8.4 Accounts may only be used legally and under the Seller’s terms. Use of external software (e.g., bots) is prohibited.
8.5 Customers are responsible for content they upload. The Seller may take action if content poses legal risks.
8.6 Customers may cancel accounts at any time. The Seller may cancel with two weeks’ notice or immediately for cause.
8.7 After cancellation, access to account data is no longer available. Customers must back up their data.
9. Warranty and Guarantee
9.1 Warranty is provided according to legal provisions, subject to the following.
9.2 A guarantee exists only if expressly granted.
9.3 Business customers must inspect goods and report visible defects within two weeks. Minor deviations in quality, color, etc. are not considered defects.
9.4 For business customers, the Seller chooses between repair or replacement.
9.5 Warranty claims expire one year after risk transfer for business customers, unless otherwise legally required. No warranty for used items.
9.6 For integrated defective goods, the Seller is not obliged to cover removal and reinstallation costs unless expressly agreed.
10. Returns
Customers have the right to cancel the contract within 14 days after receiving the goods. To exercise this right, notify us by mail or email:
AVYNESS – SevenT8Artists UG (haftungsbeschränkt)
Stammestraße 19, 30459 Hannover, Germany
hello@avyness.com
Goods must be returned within 14 days of notification. Return costs must be borne by the Customer. Plants are excluded from returns.
Return address:
SevenT8Artists UG (haftungsbeschränkt)
Stammestraße 19, 30459 Hannover
IMPORTANT: Products must be undamaged and in original packaging. All product parts and packaging must be unopened. Refunds are issued after inspection. The Customer is liable for any reduction in value due to improper handling.
Please include photos and a description of any damaged or defective goods.
11. Liability
11.1 The Seller’s liability is limited as follows:
11.2 The Seller is fully liable for intent and gross negligence.
11.3 For slight negligence, the Seller is only liable for essential obligations affecting contract fulfillment, and only for foreseeable, typical damages.
11.4 These limitations do not apply to injury to life, body, health, product guarantees, or fraudulent concealment of defects. Product liability remains unaffected.
11.5 These limitations also apply to employees and agents.
12. Storage of Contract Text
12.1 Customers can print the contract before submitting their order using the browser’s print function.
12.2 Customers receive a confirmation email with order details. Registered users can view their orders online.
12.3 Business customers may receive contract details via email, in writing, or via link.
13. Final Provisions
13.1 For business customers, the place of performance and jurisdiction is the Seller’s location unless otherwise required by law. The Seller reserves the right to choose another permissible venue.
13.2 German law applies, excluding CISG, unless mandatory consumer protection laws state otherwise.
13.3 Contract language is German.
13.4 Online dispute resolution platform: http://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Terms and Conditions for Interior Design Services
These terms are part of individual offers or service contracts.
